How to Delete Your Account

If you decide to delete your account from CoinDigix, you can do so easily through our website or mobile app. Please follow the detailed steps outlined below to initiate the account deletion process:

Step-by-Step Guide to Deleting Your Account:

1. Login to Your Account: Begin by logging into your CoinDigix account using your registered email and password on either the CoinDigix website or mobile app.
2. Navigate to Your Profile: After logging in, go to your profile by clicking on your profile icon or account name in the upper corner of the page (on the website) or the app's main menu (on the app).
3. Access the Security Settings: Once in your profile, look for a section labeled "Security Settings" or something similar. This is where you can manage important account settings related to your security and privacy.
4. Click "Delete Account": Within the "Security Settings" section, you will find an option to delete your account. Click the "Delete Account" button to begin the process.
5. Confirm Your Decision: You will be prompted to confirm your decision to delete your account. This step ensures that the deletion process is intentional and that you understand the consequences.

Important Information You Should Know:

After you initiate the deletion process, your request will be queued for processing. The actual deletion of your account and all associated data will take up to 7 days. During this time, your account will be marked for deletion, and your data will be permanently erased from our servers at the end of the 7-day period. Once deleted, the action is irreversible. Please make sure you are certain about this decision before proceeding, as the data loss will be final and cannot be recovered.

Can I Change My Mind? (Canceling the Deletion Request)

If you decide to cancel your deletion request before the 7-day period has passed, you can easily do so. Simply contact our support team directly, and we will assist you in reversing the deletion process. You can contact us by:

• Sending an email: Email us at support@coindigix.com to inform us that you wish to cancel the deletion request.
• Using live chat: If available, use our live chat support to request cancellation.

Please note, your cancellation request must be made within the 7-day period. After this period, the account and all associated data will be permanently deleted, and we will not be able to recover your information.

What Happens After My Account Is Deleted?

Once your account is deleted, you will lose access to any services, products, or features associated with your CoinDigix account. This includes transaction history, personal data, and any balances or funds associated with your account. Additionally, once deleted, your account cannot be reactivated, and we will not be able to retrieve any of your information. Please ensure that you have backed up any important data or transactions before initiating the account deletion process.

If You Have Any Questions:

If you have any questions or concerns about the account deletion process or need assistance, please do not hesitate to reach out to our support team. We are here to help you through every step of the process and ensure you have all the information you need.

You can contact us in the following ways:

• Email Support: support@coindigix.com
• Live Chat: Available on the CoinDigix website (during business hours)

We value your privacy and your experience with CoinDigix, and we are always here to assist you. If you’re unsure about deleting your account, we recommend reaching out to our support team first to discuss any concerns you may have.